Credit Risk

A Day in the Life of a Risk Professional

A Day in the Life of a Risk Professional

March 01, 2024 | Tom O’Neill


Risk management is a multifaceted field that remains an enigma to many. In the latest episode of the Market Pulse podcast, the Risk Advisory Group at Equifax shines a light on risk professionals and others who work to protect financial institutions that issue credit and the businesses and individuals they serve. To help provide clarity into the world of risk, the team members each explain a role within a typical risk organization.

For the full conversation, listen to this episode of Market Pulse. Otherwise, keep reading for a brief summary.

The Intricacies of Risk Management

Risk management is not just about identifying potential hazards; it's about understanding how to navigate these risks in a way that aligns with an organization's strategy and risk tolerance. This episode provides insights into the roles and challenges faced by professionals in this sector. 

Chief Risk Officer (CRO): The Strategic Visionary

The CRO is typically responsible for the overall risk management strategy of an organization. They face the daunting task of ensuring that all risk-related decisions align with the company's objectives and risk tolerance. A significant challenge for CROs is balancing financial and non-financial risks. With the economic landscape constantly evolving, CROs must be adept at predicting market trends and adapting strategies accordingly. Their role is not just about risk mitigation but also about identifying opportunities for growth within the boundaries of acceptable risk.

Risk Manager for Credit Cards: The Specialized Strategist

A risk manager for credit cards specializes in managing the risks associated with the credit card portfolio of a financial institution. One of their primary challenges, as highlighted in the episode, is the assessment and mitigation of credit risk. This involves a deep understanding of creditworthiness and managing the overall risk profile of the credit card portfolio. In a constantly changing economic environment, they must adapt policies and strategies to align with evolving market conditions, regulatory landscapes, and customer behavior patterns.

Risk Analyst: The Data Dynamo

Risk analysts play a critical role in supporting the risk management team with data-driven insights. Their challenge lies in accurately analyzing risk-related data and making recommendations that are in line with the organization's risk strategy. As discussed in this episode, a risk analyst must balance analytical skills with a strong understanding of the industry and organizational goals. They need to be adept at interpreting complex datasets and translating them into actionable strategies. Moreover, staying abreast of technological advancements and integrating new analytical tools into their workflow is a continuous challenge.

Chief Collection Officer: The Balancing Act

The role of the Chief Collection Officer involves managing the collection of outstanding debts while maintaining customer relationships. One of the key challenges they face is balancing the aggressive pursuit of debt recovery with the need to maintain a positive customer experience. This role requires a nuanced understanding of the customer base and the development of strategies that are effective yet empathetic. In times of economic hardship, such as a rise in delinquencies, they must adapt their strategies to maximize recoveries, while complying with regulatory standards and ethical practices.


The Market Pulse podcast episode from the Equifax Risk Advisory Group provides a deep dive into the roles and challenges of key risk management professionals. Each role, from the CRO to the Chief Collection Officer, is integral to the successful management of risk in a financial institution. By understanding the unique challenges faced by each, listeners gain a comprehensive view of the risk management landscape. This episode is not just an exploration of these roles but a testament to the dynamic and ever-evolving nature of risk management.

Check out some of the Equifax Risk Advisory Group’s other episodes:

Tom O’Neill

Tom O’Neill

Risk Consultant

Tom O'Neill brings over 20 years of experience leading analytic consulting engagements within Financial Services and other industries. As Risk Consultant at Equifax, O’Neill provides analytic thought leadership to client senior management, public forums, and various industry and advisory councils. While at Experian up[...]