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What Do You Need Help With?

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Help With the Cybersecurity Incident and TrustedID Premier

For general questions specifically related to the 2017 Cybersecurity Incident

Phone
866-447-7559

Hours
7:00 a.m. - 1:00 a.m. EST
7 days a week

For help with online enrollment in the free TrustedID Premier service

Phone
877-742-1415

Hours
7:00 a.m. - 1:00 a.m. EST
7 days a week

For existing TrustedID Customers who need help accessing/using it

Phone
888-548-7878

Hours
8:00 a.m. - 9:00 p.m. EST
7 days a week

Help With Your Existing Equifax Product

Existing customers who need assistance using or cancelling any product besides TrustedID Premier

Phone
866-640-2273

Hours
8:00 a.m. - 3:00 a.m. EST
7 days a week

Log in to the Member Center

Get help logging in because you forgot your password
Visit Online Account Assistance

For existing TrustedID customers who need help accessing/using it

Phone
888-548-7878

Hours
8:00 a.m. - 9:00 p.m. EST
7 days a week

Help With Your Credit Report

To place, lift, or remove a security freeze from your credit report

Online
Equifax security freeze

Phone - If you'd rather use an automated service or talk to a live agent, please call us at:
800-685-1111 - automated service line
888-298-0045 - customer care agents

Hours
Automated service line: 7:30 a.m. - 1:30 a.m. EST (7 days a week)
Customer care: 8:00 a.m. - 8:00 p.m. EST (Mon.-Fri.)

Mail - If you'd rather send your request via mail, please write us at:
Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

To place a fraud alert on your credit report

Online
Equifax fraud alert (for placing fraud alert only)

Phone - If you'd rather use an automated service or talk to a live agent, please call us at:
866-349-5191

Hours
8:00 a.m. - 8:00 p.m. EST (Mon.-Fri.)

Mail - If you'd rather send your request via mail, please write us at:
Equifax Information Services LLC
P.O. Box 105069
Atlanta, GA 30348-5069

To request a copy of your credit report

Online
Annualcreditreport.com: For your free annual credit report
Equifax.com/FCRA: If you are entitled to a free report for other reasons, including if you've been denied credit in the last 60 days or recently placed a fraud alert on your credit report

Phone - If you'd rather use an automated service or talk to a live agent, please call us at:
866-349-5191

Hours
8:00 a.m. - 8:00 p.m. EST (Mon.-Fri.)

Mail - If you'd rather send your request via mail, please write us at:
Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

To dispute information on your credit report

Online
Equifax dispute

Phone - If you'd rather talk to a live agent, please call us at:
866-349-5191

Hours
8:00 a.m. - 8:00 p.m. EST (Mon.-Fri.)

Mail - If you'd rather send your request via mail, please write us at:
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256

To opt-out of mailing lists

Phone
888-567-8688

Frequently Asked Questions

Questions about credit reports, credit scores, fraud protection and what it all means

Browse Frequently Asked Questions

Question about the cybersecurity incident

Browse Frequently Asked Questions