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Find answers to frequently asked questions, and contact information for Customer Care.

Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center center site closures and government mandated curfews. Our agents are available to assist you from 9:00 am - 5:00 pm, Eastern Time, Monday through Friday and 9:00 am - 6:00 pm Eastern Time, Saturday and Sunday. We encourage you to utilize our self service options below and we appreciate your patience.

Frequently Asked Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Find answers to questions about the cybersecurity incident

Browse Frequently Asked Questions

Customer Care for your Equifax product

For general questions specifically related to the 2017 Cybersecurity Incident

Phone
888-548-7878

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Phone
888-548-7878

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Online
Log in to the Member Center

Password reset online
Visit Online Account Assistance

Phone
866-640-2273

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Customer Care for your Equifax credit report

Online
With a free myEquifax account, you can manage your security freeze. You also have access to free Equifax credit reports and your myEquifax products through myEquifax.

Phone
888-298-0045

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Mail

To reach us by mail, please print this form and send the referenced documentation.

Online

With a free myEquifax account, you can manage your fraud alerts. You also have access to free Equifax credit reports and your myEquifax products through myEquifax.

Phone
800-525-6285

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Mail

To reach us by mail, please print this form and send the referenced documentation.

Online

With a free myEquifax account,you'll receive free Equifax credit reports each year. 

Annualcreditreport.com: For your free annual credit report.

Equifax.com/FCRA: If you are entitled to a free report for other reasons, including if you've been denied credit in the last 60 days, or if you recently placed a fraud alert on your credit report

Phone
866-349-5191

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Mail
Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

Online
With a free myEquifax account, you can manage your  dispute. You also have access to free Equifax credit reports and your myEquifax products through myEquifax.

Phone
866-349-5191

Hours

M-F 9am-9pm EST

Sat-Sun 9am-6pm EST

Mail

To reach us by mail, please print this form and send the referenced documentation.

Phone
888-567-8688