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What do you need help with?

Find answers to frequently asked questions, and contact information for Customer Care.

Customer_Service-FAQ

Frequently Asked Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Find answers to questions about the cybersecurity incident

Browse Frequently Asked Questions

Customer_Service-EFXProducts

Customer Care for your Equifax product

For general questions specifically related to the 2017 Cybersecurity Incident

Phone
888-548-7878

 

Hours
8 a.m. to midnight (ET)
7 days a week

Phone
888-548-7878

Hours
8 a.m. to midnight (ET)
7 days a week

Phone
888-548-7878

Hours
8 a.m. to midnight (ET)
7 days a week

Online
Log in to the Member Center

Password reset online
Visit Online Account Assistance

Phone
866-640-2273

Hours
8 a.m. to 3 a.m. (ET)
7 days a week

Customer_Service-EFXCreditReport

Customer Care for your Equifax credit report

Online
Equifax security freeze

Automated Service Line
800-685-1111

Automated Service Line - NY residents
800-349-9960

Hours
7:30 a.m. to 1:30 a.m. (ET)
7 days a week

Customer Care Phone
888-298-0045

Hours
8 a.m. to 8 p.m. (ET)
Monday through Friday

Mail
Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

Online
Equifax fraud alert (for placing fraud alert only)

Phone
866-349-5191

Hours
9 a.m. to 8 p.m. (ET)
Monday through Friday

Mail
Equifax Information Services LLC
P.O. Box 105069
Atlanta, GA 30348-5069

Online
Annualcreditreport.com: For your free annual credit report

Equifax.com/FCRA: If you are entitled to a free report for other reasons, including if you've been denied credit in the last 60 days, or if you recently placed a fraud alert on your credit report

Phone
866-349-5191

Hours
8 a.m. to 8 p.m. (ET)
Monday through Friday

Mail
Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

Online
Equifax dispute

Phone
866-349-5191

Hours
8 a.m. to 8 p.m. (ET)
Monday through Friday

Mail
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256

Phone
888-567-8688

Customer_Service-Chat

Chat with our customer care team

Chat with Customer Care

We're here to help. Chat with a member of the Equifax Customer Care team.

Hours 8 a.m. to midnight EST8 a.m. to midnight (ET), Monday through Friday