What do you need help with?

Find answers to frequently asked questions, and contact information for Customer Care.

Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center center site closures and government mandated curfews. Our agents are available to assist you from 9:00 am - 5:00 pm, Eastern Time, Monday through Friday and 9:00 am - 6:00 pm Eastern Time, Saturday and Sunday. We encourage you to utilize our self service options below and we appreciate your patience.

Frequently Asked Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Find answers to questions about the cybersecurity incident

Browse Frequently Asked Questions

Customer Care for your Equifax product

For general questions specifically related to the 2017 Cybersecurity Incident

Phone
888-548-7878

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We appreciate your understanding.

Phone
888-548-7878

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We appreciate your understanding.

Online
Log in to the Member Center

Password reset online
Visit Online Account Assistance

Phone
866-640-2273

Hours
9 a.m. to 5 a.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We encourage you to use the online option above and we appreciate your understanding.

Customer Care for your Equifax credit report

Online
myEquifax

Phone
888-298-0045

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We encourage you to use the online option above and we appreciate your understanding.

Mail
Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

Online
myEquifax

Automated Service Line
888-836-6351

Hours
7:30 a.m. to 1:30 a.m. (ET)
7 days a week

Phone
800-525-6285

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We encourage you to use the online option above and we appreciate your understanding.

Mail
Equifax Information Services LLC
P.O. Box 105069
Atlanta, GA 30348-5069

Online
Annualcreditreport.com: For your free annual credit report

Equifax.com/FCRA: If you are entitled to a free report for other reasons, including if you've been denied credit in the last 60 days, or if you recently placed a fraud alert on your credit report

Phone
866-349-5191

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We encourage you to use the online options above and we appreciate your understanding.

Mail
Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

Online
myEquifax

Phone
866-349-5191

Hours
9 a.m. to 5 p.m. (ET)
Monday through Friday

Please note:  Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call center site closures and government mandated curfews. We encourage you to use the online option above and we appreciate your understanding.

Mail
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256

Phone
888-567-8688