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The economic crisis created by COVID-19 is testing the resiliency of service providers in the Communications and Utilities sector. They now have new issues to address that call for enhanced data, insights, analytics, and customer strategies.
While the economic impact on consumers varies, service providers are seeing more unpaid debt driven by Forbearance Pledges and Do Not Disconnect Orders. This applies to both consumers and small-to-midsize businesses. One the Do Not Disconnect Orders are lifted, many service providers will be asking who their stable, paying customers will be.
In this webinar, we discuss:
U.S. economic update and consumer spend trends with service providers, presented by economist Amy Crews Cutts.
Key questions for collections portfolio management and the role of external data