Ways Equifax Supports Customers
Since the launch of the myEquifax™ platform in 2018, the service has grown to serve 13 million users. myEquifax™ provides consumers with an easy and convenient way to complete tasks such as placing a security freeze, fraud alert, or filing a dispute, helping the millions of people who rely on us every day to be successful in their financial and personal objectives.
Core Credit is a product that delivers a free monthly Equifax credit report and VantageScore® 3.0 credit score based on Equifax data and is available to all U.S. consumers who subscribe. Since its launch in 2019, Core Credit has gained approximately 4 million subscribers.
Free Spanish Credit Reports
Equifax is the first and only credit bureau to provide a free, translated credit report in Spanish online and by mail. The introduction of a translated Spanish credit report in 2021 aligns directly with the ongoing Equifax commitment to advance financial inclusion and help all consumers access and better understand their credit profiles.
Free Weekly Credit Reports
In 2020, Equifax and the other national credit reporting agencies began offering free weekly credit reports to all Americans to help them protect their financial health during the sudden and unprecedented hardship caused by COVID-19.
LGBTQ+ Credit Report Name Changes
Through the Equifax Pride Network (EPN), an employee resource group, we identified a challenge that trans and nonbinary people face with their credit reports when changing their name. Following engagement by members of the EPN, we updated our processes so that trans and nonbinary consumers who have changed their legal name will now be able to more easily inform us to change the name on their credit report without affecting their credit score.
Free Credit Monitoring Alerts for Service Members
We offer service members free credit monitoring alerts. We continuously monitor for risks of identity theft or fraud while the military member is serving on active duty.