Instant Client Insights (ICI) for Eligibility cloud

Get instant access to financial and non-financial data elements to help with timely benefit eligibility determinations
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Product Overview

Instant Client Insights™(ICI) for Eligibility helps social service agencies improve the timeliness of benefit eligibility determinations by combining the power of The Work Number®, the largest centralized commercial repository of payroll information in the U.S. with complementary, Equifax unique, data sources. ICI enables data-driven determinations for benefit eligibility with real-time employment and income verifications, address verification, property and vehicle verifications, and incarceration checks.
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Who It's For

Social Services Administrator
Audit and reconcile eligibility, Monitor eligibility status after income and life changes, assess ability to repay overpayments. 


Social Services Investigator
Audit and reconcile eligibility, assess ability to repay overpayments. 

Assess a recipient's ability to repay benefit overpayments

ICI Built with Government Clients Priorities in Mind

Improve Program Integrity
Streamline Efficiencies
Make It Easier to Apply for Benefits
Source: 2018 Equifax Social Service Verification Study

Helping Deliver Benefits Faster to Those in Need

ICI brings together the power of The Work Number and other Equifax data sources into one delivery platform to help streamline the benefit eligibility process. Verify benefits applications including address, income and employment information. 

Add-on modules complement ICI with line of sight to owned properties, financial account information, registered vehicles, incarceration status and applicant inquiry history.  
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Key Benefits

Access 24/7

Verifications completed quickly at any time, even when an employer is closed.

Improve User and Applicant Experience

Single point of delivery for multiple data sets improving operational efficiencies.

Increase Speed to Decision

Automation helps speed up the eligibility determination process.

Enhanced View of Applicant

Broader picture of an applicant with real-time delivery of data insights. 

Scalable and Flexible 

Integrates within existing workflows and configures to address diverse requirements.
Improve Benefit Determinations with Continuous Access to Data
Learn how social service agencies can get continuous access to current data in areas such as employment, income, property, and incarceration status to provide applicants with the help they need through the benefit life cycle.
White Paper

Paving the Way Toward Streamlined Social Services

State governments are transforming social services by deploying technologies that help streamline the eligibility determination process. Read our report featuring interviews with top state health leaders to learn more about the challenges they face, lessons learned and best practices to optimize the delivery of public assistance programs such as Medicaid, SNAP, and TANF.

Data-Driven Insights at Each Step

  • Validate applicant's identity
  • Streamline the Application Process
  • Gain Insights to Potential Duplicate Applications Across State Lines
  • Help Determine Potentially Improper Payments
  • Identify Life Changes Affecting Eligibility on an Ongoing Basis
  • Confirm Benefit renewals and Recertifications
  • Create a Record for Audit and Recovery Purposes

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Insights Articles

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Contact Us 

Streamline the eligibility verification process with Instant Client Insights, contact an agent today. 

Learn More About How We Can Help

Browse our resource library for case studies, product sheets, and more information about our services and solutions.