Case Study

Mortgage Customer Retention & Recapture

Case Study

Mortgage Customer Retention & Recapture

Mortgage servicers and investors need new insights into which mortgages are more likely to prepay or refinance. By doing so, they can support customer retention programs and enhance modeling accuracy. 

Mortgage executives can use Income360 household-level total income estimate to better understand borrowers’ current financial capacity, as well as identify and segment loans that are more likely to prepay.

In this case study, we look at an analysis that examined performing mortgages across a one year time period. It showed that Income360 measure: 

  • Identified a segment of loans that was up to 7 times more likely to prepay 
  • Provided enhanced differentiation even when holding constant Current Combined Loan-to-Value (CCLTV) or credit score groups

Read our case study for more details.