Frequently asked questions
If you are over 18, you can call Consumer Care at (866) 295-6801, 8 a.m. to midnight (ET), 7 days a week.
No, but you will need to provide personal information in order for Equifax to complete your CCPA request.
No, it is free of charge.
This service is only available to current California residents.
You will receive an email or mailed letter confirming your submission. If you ask to view your personal information, we will notify you when it is ready.
This will vary by individual, but all requests will be completed within the given timeframe applicable by law.
Please allow 45 days for certain requests to be fulfilled. In the event we experience issues and cannot complete the request within the given timeframe, an extension notice will be sent to you.
Your Right to Know report is a Text (.txt) file. Text files can be viewed through text-editing and word-processing programs, including Microsoft Notepad, Apple TextEdit, and Google Chrome Text, standard programs included in the respective operating systems. Additionally, Text files can be viewed through web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge.