Exercise your Right to Know/Access, Right to Delete, and Right to Correct
Exercise your Right to Limit Use, Opt-Out, and Opt-In

Frequently asked questions

To make requests on behalf of minors or incapacitated adults, or as an authorized agent, you will need to do so by mail. Please download the proper form and follow the instructions.

Download Minor Form

Download Incapacitated Adult Form

Download Authorized Agent Form

If you are over 18, you can call Consumer Care at 1-866-295-6801 during our regular business hours 9 A.M. to 9 P.M. ET Monday to Friday, and 9 A.M. to 6 P.M. ET Saturday and Sunday except holidays.

No, but you will need to provide personal information in order for Equifax to complete your privacy request.

You will see a confirmation screen confirming your submission. If you ask to view your personal information, we will notify you when it is ready.

This will vary by individual, but all requests will be completed within the given timeframe in accordance with applicable law.

Please allow 45 days for certain requests to be fulfilled. In the event we experience issues and cannot complete the request within the given timeframe, an extension notice will be sent to you.

Your Right to Know report is a Text (.txt) file. Text files can be viewed through text-editing and word-processing programs, including Microsoft Notepad, Apple TextEdit, and Google Chrome Text, standard programs included in the respective operating systems. Additionally, Text files can be viewed through web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge.

To submit a request to Equifax on behalf of a consumer when Equifax is acting as a Service Provider for your Business, please click HERE.