Frequently asked questions
What if I want to make a request on behalf of a minor (under 18), an incapacitated adult, or as an authorized agent?
To make requests on behalf of minors or incapacitated adults, or as an authorized agent, you will need to do so by mail. Please download the proper form and follow the instructions.
Download Incapacitated Adult Form
If you are over 18, you can call Consumer Care at 1-866-295-6801 during our regular business hours 9 A.M. to 9 P.M. ET Monday to Friday, and 9 A.M. to 6 P.M. ET Saturday and Sunday except holidays.
No, but you will need to provide personal information in order for Equifax to complete your privacy request.
No, it is free of charge.
You will see a confirmation screen confirming your submission. If you ask to view your personal information, we will notify you when it is ready.
This will vary by individual, but all requests will be completed within the given timeframe in accordance with applicable law.
Please allow 45 days for certain requests to be fulfilled. In the event we experience issues and cannot complete the request within the given timeframe, an extension notice will be sent to you.
Your Right to Know report is a Text (.txt) file. Text files can be viewed through text-editing and word-processing programs, including Microsoft Notepad, Apple TextEdit, and Google Chrome Text, standard programs included in the respective operating systems. Additionally, Text files can be viewed through web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge.