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National Consumer Telecom and Utilities Exchange

Helping businesses make better decisions with the NCTUE data and Equifax credit data.

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What is NCTUE?

The National Consumer Telecom and Utilities Exchange (NCTUE) is a third party FCRA-compliant credit data exchange service for the telecommunications, pay TV, home security and utility industries managed by Equifax. Businesses that are part of the NCTUE contribute their customer account information to a central database.

All members can then reference the shared data and use it with the traditional credit file to get a more comprehensive consumer view. This combination of FCRA-compliant account data and traditional credit data can help you make profitable risk decisions across the customer lifecycle. Only providers in the telecommunications, pay TV, home security and utility industries that are contributing members can access this data.

NCTUE Data Helps Members in Many Ways

Determine deposits, identify risk, improve model accuracy, and locate consumers for collections.

Benefits for NCTUE Members

Enhance your risk assessment decisioning and improve collections efforts to reduce losses.

Use Member-only Products that Enhance Risk Assessment and Decisioning

NCTUE data is delivered alongside traditional credit data to give contributing members an exclusive 360-degree view of consumer finances.

Improve Collections Efforts to Reduce Losses

Receive alerts when new information matches Unpaid Closed Accounts (UCAs), so you get access to the most up to date data available.

Access Industry-specific Scores 

Helps you more accurately determine deposits and update contact information.

Stay on Top of Industry Trends 

Quarterly industry insights report and annual meetings with actionable content and best practice sharing.

NCTUE Coverage

More consumer data available helps members grow their customer base without increasing risk.

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430M+ active accounts

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222M+ distinct customers

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38M+ consumers not found in traditional credit reporting

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160+ member contributors

Frequently Asked Questions

NCTUE membership is open to national, regional, and local companies that provide a range of services, including telephone, cable TV, gas, electric, internet, water, home security, and more.

With approximately 500 million records in the database, NCTUE is the premier, industry-specific data source for accurately assessing new applicant risk. Members can screen new consumers and unpaid closed accounts to help decrease write-offs and improve performance.

Equifax Information Services is the contracted supplier that manages the NCTUE database on behalf of the members. The database does not include Equifax credit information, and Equifax is not a member.

NCTUE’s mission is to serve as an FCRA-compliant credit reporting agency for the telecommunication, pay TV, and utility industries by submitting industry-specific payment information that helps members identify risk and monitor customer relationships responsibly.

eBook

What You Need To Know & Why Join

Download this guide to see how the NCTUE data exchange model drives responsible customer growth and portfolio management for telco and utility providers.
Access Member Intelligence
Data for Good Webinar

Exclusive On-Demand Webinar: Get an update on macroeconomic trends impacting telco and utility companies. Plus, a summary of the NCTUE Insights Report with industry-specific connections, delinquency, and churn data to help drive smarter risk decisions.

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Solutions for Communications & Utilities

Grow your business, manage existing customers, and reduce risk with Equifax products specifically designed for the communications and utilities industries.

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