Product

Dispute Processing

Get the data you need and the support of experts throughout the entire dispute process so you can focus on what matters most — your merchants.
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Dispute and Risk Management Made Easy

Dispute Processing simplifies the dispute process for acquirers and processors by centralizing valuable payment and dispute information. You can receive, analyze, and process disputes — all from a single platform.
Access to Centralized Data

Dispute Processing consolidates valuable information into a single portal, making it possible to easily review data.

Improved Risk Decisioning

Real-time reporting and in-depth analytics to enable accurate risk management for an entire merchant portfolio.

Increased Automation
Dispute Processing automates error-prone, time-consuming tasks, allowing you to shift focus on growing the business.
Reduced Costs and Improvements to the Bottom Line
Greater data transparency combined with automation provides more accurate risk management and efficiency.
Card Brand Collaboration
Dispute Processing makes it easy to comply with requirements and experience the collaboration opportunities card brands offer
Expert Support
Utilize the support of expert analysts to help make data driven decisions that benefit your business and your merchants.

Dispute Processing Modules

Choose the level of dispute processing and servicing you need by using one or multiple modules. All modules are part of the same system, making it easy to customize your approach to dispute management.

Dispute Processing Modules

Choose the level of dispute processing and servicing you need by using one or multiple modules. All modules are part of the same system, making it easy to customize your approach to dispute management.

  • Backoffice module for processing team at Equifax.
  • Partner module for banks, acquirers, and processors.
  • Merchant module for merchants.

Get Expert Dispute Reporting

Dispute Processing was built to give you detailed and transparent chargeback reporting so you can make quick, accurate risk management decisions.
Web Portal
Manage everything from disputes and responses to arbitrations and compliance filings with a modern, mobile-first web portal. 
Reporting & Analytics
Get detailed reports on case status, dispute percentage, win rates, and more. Use these insights to make smarter risk managem
Case Management 
All the details and data about each dispute are readily available so you can easily prioritize and track each case. 

Simplify the Dispute Process

Managing disputes is just a part of business. But it doesn’t have to hinder your success. Get started today, and experience long-term success with Dispute Processing by Equifax.

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A Complete Strategy for Payments Fraud

Managing disputes is just a part of business. We offer a complete solution for merchants to manage fraud across the entire transaction cycle.

Integrated Payment Protection
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