Product

Contact and Locate

Make better business decisions using comprehensive consumer data
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Connect With Your Customers to Better Manage Business Needs

Contact and Locate provides the essential tools to ensure the accuracy of your customer information, whether you're initiating debt collection, confirming social services eligibility, or notifying of unclaimed assets.

Recover Debt Faster

Use corrected contact details to help improve the ROI of your collections process.

Reduce Undeliverable/Returned Mail
Ensure statements, disclosures and other paperwork are sent to the correct address.
Minimize Ineligible Disbursements
Minimize the incidence of fraudulent benefit claims by verifying critical consumer information.

Access the Most Accurate Information About Your Contact Methods

Contact and Locate combines credit header data, address history information and key indicators (such as whether or not is deceased or known aliases) to give you a more informed summary of the person you’re trying to reach. The solution also provides a curated chronological and de-duplicated view with additional indicators including First/Last Seen and which contact details are Current/Best.

Frequently Asked Questions

Yes, Contact and Locate data is available in real time via its API connection.

Currently, our solution supports consumers in the U.S.

Use cases for Contact and Locate include: contacting a customer, checking benefit eligibility, investigating fraud, and managing customer portfolios.

Inquiry data is updated daily.

Yes. Contact and Locate can be used for specific permissible use cases that are in accordance with the Gramm-Leach-Bliley Act (GLBA), which requires financial institutions to protect consumers' non-public personal information.

Related Resources

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Contact and Locate
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Learn More About Identity & Fraud Solutions

Contact and Locate is just one of many fraud mitigation offerings available from Equifax. From verifying the identity of new customers to ensuring you maintain compliance with regulatory standards, our solutions help protect your business and promote growth.

Explore Identity Solutions from Equifax
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