Product

Chargeback Recovery

Transform how you handle chargebacks. Our solution streamlines the entire rebuttal process—from identifying winnable claims to building robust evidence packages.
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Maximize Results with Data-Driven Dispute Resolution

Prevent the chargebacks you can, then challenge the rest. Get notified immediately as disputes arrive and let intelligent software help you decide which to fight. Create robust responses using automated templates and pre-populated transaction data. By choosing your level of automation, you can eliminate the burden of manual, error-prone processes.
Protect Revenue
Recover more revenue by focusing on winnable disputes and reducing losses with automated order matching.
Avoid Costly Penalties
Automate responses to meet deadlines, helping you eliminate non-response fines and processor penalties.
Operational Efficiency
Replace manual effort with workflows and templates to resolve more disputes using fewer internal resources.

How Chargeback Recovery Works

As soon as a dispute is filed, our platform consolidates transaction data and card brand insights. Using intelligent order matching and expert-built logic, the software automatically decides which disputes should be fought and pairs the right evidence with specific reason codes. Win-loss reporting and detailed analytics allow you to constantly optimize your response strategy, improving your win rates and long-term results.
Intelligent Data Ingestion
As soon as a dispute is filed, our platform consolidates transaction data and card brand insights. We automatically assess "winnability," ensuring you only spend resources on high-probability cases.
Automated Response Generation
 Using intelligent order matching and expert-built logic, the software automatically pairs the right evidence with specific reason codes. We create and submit accurate, compliant rebuttals directly to the bank.
Performance Optimization & Recovery
Win-loss reporting and detailed analytics allow you to constantly optimize your response strategy, improving your win rates and long-term results.

Expert-Driven Revenue Recovery at Scale

Don’t let fraud reason codes stop you. More than 77% of fraud-coded chargebacks were fought and won when backed by the right evidence.* Equifax provides the expertise and technical precision needed to win the disputes others may ignore.

Frequently Asked Questions

Our average recovery rate is approximately 65%*, calculated by dividing won cases by total resolved disputes (Won + Lost). We exclude pre-arbitration cases from this metric to ensure your results reflect actual returns and recovered revenue rather than misleading stats.

We prioritize transparency over deceptive performance guarantees. Most market guarantees include undisclosed exceptions that create inaccurate expectations. Instead, our Chargeback Recovery solution focuses on maximizing your net return on investment. Our commitment is to optimize your outcomes using expert-built technology and official card brand partnerships to ensure the highest possible recovery with the lowest operational cost.

A "fight all" strategy is rarely cost-effective. Our automated workflows evaluate "winnability" to prevent wasting resources on disputes that are expired, indisputable, or lack the mandatory documentation required to guarantee results. 

Related Resources

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Complete Your Dispute Strategy

Recovery is only half the battle. Discover how Chargeback Prevention helps you stop disputes before they happen, preserving your merchant health and reducing your total cost to manage chargebacks.

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