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Chargeback Prevention

Chargebacks erode revenue, damage brand trust, and increase operational costs. Our Chargeback Prevention solution delivers proactive protection that helps businesses improve payment performance, and confidently scale.
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Chargeback Prevention Software for Transaction Disputes

Equifax streamlines your defense strategy by consolidating industry-leading alert and chargeback prevention solutions into a single, cohesive platform. Through a unified API, you gain instantaneous access to Ethoca Prevention Alerts, Verifi Cardholder Dispute Resolution Network (CDRN) Alerts, Ethoca Consumer Clarity, Verifi Order Insight, and Visa’s CE 3.0 and Rapid Dispute Resolution (RDR) frameworks—enabling comprehensive chargeback mitigation through one integration.

Lower Chargeback Volume
Cut chargebacks by 60–70% to stay under thresholds and protect merchant accounts.
Better Customer Experience
Boost satisfaction by resolving complaints fast and proactively before they escalate.
Act Faster on Disputes
Spot issues within 24 hours instead of waiting 2–5 weeks for a chargeback.

Complete Chargeback Prevention. All in One Place.

By layering multiple prevention solutions, you create an improved customer experience that resolves inquiries before they escalate. This strategy prevents the need for the representment process, protecting your revenue from the high operational costs and fees associated with responding to chargebacks.

Combat friendly fraud with Order Validation 
 

Reduce 'friendly fraud' through enhanced issuer transparency. Our platform allows you to share data directly with banking partners during the inquiry phase.

Intercept disputes with Prevention Alerts

Resolve pre-dispute cases by receiving alerts from participating issuers quickly and easily within 72 hours. These alerts enable the initiation of a refund, to avoid any chance of a chargeback.

From Reactive Dispute Management to Proactive Risk Mitigation

Protect your business and your customers by securing every step of the payment journey, helping you save money and increase revenue.
Prevent Payment Fraud and Manage Disputes

Stop Chargebacks Before They Start

Chargebacks erode revenue, damage brand trust, and increase operational costs. Equifax Chargeback Prevention delivers proactive protection that helps businesses improve payment performance, and confidently scale. Invest in prevention — not recovery.

Order Validation

Greater clarity helps the cardholder understand the charge and stops the dispute from escalating.

Prevention Alerts

Reduce friendly fraud by identifying risky purchases before fulfillment, protecting margins and customer trust.

Rapid Dispute Resolution

Empower the bank to automatically refund disputes on your behalf and eliminate the need for chargeback.

Immediate Dispute Interception and Revenue Preservation

Stopping a chargeback requires acting long before a formal dispute is filed. You need a proactive defense – identifying potential conflicts at the inquiry stage. Get started with just one integration, manage all solutions from a single account and monitor trends across the entire dispute lifecycle. 

Frequently Asked Questions

Prevention alerts provide an advance notice when a transaction has been disputed. With the extra time — usually about 24 hours — you can review the situation to resolve the issue. Usually, you’ll find the best option is to give the cardholder a full or partial refund. Once you’ve decided an appropriate response, you’ll let the bank know what action was taken and if a chargeback can be avoided.

Verifi Order Insight and Ethoca Consumer Clarity — which we refer to collectively as order validation — help cardholders understand their purchases. When there are concerns about a particular transaction, order validation retrieves information related to the purchase and shares it with your customer. The goal is to provide the clarity needed to prevent a chargeback without issuing a refund or sacrificing revenue. 

Ecommerce, subscription services, marketplaces, and digital payment providers see the greatest impact.

Yes, it’s designed to support growing transaction volumes across multiple channels.

Related Resources

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Protect Your Revenue with Comprehensive Chargeback Management

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