Infographic: Inaugural Equifax Social Services Efficiency Outlook

WHILE GOVERNMENT SOCIAL SERVICE AGENCIES FACE INTENSE PRESSURE from growing caseloads and changing federal mandates, the inaugural Equifax Social Services Outlook Index shows a workforce optimistic about future efficiency. The survey confirms that technology and automation are viewed by caseworkers as an essential piece to help improve operational effectiveness and expedite eligibility determinations so agencies can deliver appropriate benefits to eligible applicants.

The Inaugural Equifax Social Services Outlook Index offers a look at the current sentiment of government caseworkers nationwide. Created by surveying 500 federal, state and local employees supporting programs like SNAP and Medicaid, the infographic highlights the increasing importance of data and automation in public service delivery, as 57% of employees believe advancements in automation, as well as more access to data and technology will increase their workplace efficiency in the coming year. 

Explore the full infographic to gain data-driven insights on key priorities for 2026—from addressing the growing prominence of the gig economy, to the strong caseworker consensus for adopting a universal intake process.