AI 4 EFX

An AI-Forward Approach to Operations

AI 4 EFX is how we pair the invaluable expertise of our workforce with advanced AI technology. AI is fundamentally changing how we operate by automating routine processes and enabling our talented workforce to shift their focus toward the complex, creative, and collaborative challenges that drive global innovation.

E3 is an AI-forward strategy, unique to Equifax, that will guide our operational approach through 2028 and empower our teams with new technologies and tools to drive agility and innovation. Built on three pillars —Excellence, Effectiveness, and Efficiency—E3 is a commitment to our people, to our customers, and to consumers. It’s how we will drive greater agility and innovation across Equifax Operations to deliver superior service quality.

 

Using Responsible AI for Better Experiences

Equifax incorporates AI-enabled processes into day-to-day functions to help our teams handle routine tasks and has become part of internal operations. It helps our Human Resources team visualize career paths, our Legal team analyze contracts, and our Finance team process invoices. The deployment and benefits of AI are rapidly ramping as we deploy new capabilities across our global workforce.

Kennesaw State University (KSU) students in the AI Ethics Lab

Fostering Responsible AI Research and Education

We partner with other leading technology organizations and academic institutions around the world to drive responsible AI research and development for the benefit of both consumers and the industry at large.

Our AI Innovation Lab in Ireland is dedicated to advancing global research and development. Opened with support from IDA Ireland, the Industrial Development Authority of the Irish government, the lab is dedicated to advancing global EFX.AI research and development, including the development of advanced AI models, machine learning algorithms, and data analytics tools to address the complex challenges faced by businesses and consumers.

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Explaining the Equifax Data Fabric

Making trusted, proprietary data sources accessible for innovation