Military personnel & families
I have information on my Equifax credit report that is a result of being a victim of human trafficking. What can I do?
What are the nationwide credit reporting agencies (NCRA) changing with respect to medical collection debt on consumer credit files?
How will my credit score be impacted by the changes in medical collection debt reporting?
I see medical debt that was sent to collections on my credit report that has not been removed yet.
When you remove the debt will you send an updated copy of my credit report?
Why are the credit bureaus removing paid medical collections debt from credit reports?
How do I limit the sharing of my information?
How do I limit the sharing of my information?
How can l view my Equifax credit report?
Why is one of my accounts showing up more than once on my Equifax credit report?
Why do you need my Social Security number and personal information when I'm placing an order?
Where can I find the ID theft insurance benefits that are part of my Equifax product?
How does the primary adult member view the masked alerts in the Family Plan product?
What is Internet Scanning?
How can I my Equifax credit reports from the past?
How do I lock my Equifax credit report?
Why do credit scores change?
How are credit scores calculated?
How long will it take to complete an investigation after I dispute information on my Equifax credit report?
How do credit report errors happen?
What should I do if I find information I believe is inaccurate or incomplete on my credit reports?
What if I forgot my username or password to sign in?
What is a mixed credit file?
How do I request a free credit report from AnnualCreditReport.com as a legal guardian?
What is a credit report?
Are a credit report and a credit score the same thing?
How do I opt out of marketing emails from Equifax?
Will my spouse's name and information appear on my credit file?
Why is my last reported employment out of date on my Equifax credit report?
Why aren't all my accounts listed on my Equifax credit report?
Why is an account balance on my Equifax credit report incorrect?
Why are accounts included in a bankruptcy still reported on my Equifax credit report?
What is a credit score?
What is a credit report confirmation number?
What steps can I take if I have been mistakenly reported as deceased on my credit reports?
Can I get my free credit report from AnnualCreditReport.com in Braille, large format, or audio format?
What information may be included on my Equifax credit report?
What is in my Equifax credit file that's preventing me from obtaining credit?
Can my Equifax product prevent or detect all forms of identity theft?
What is a co-signer?
What is identity theft?
How do I redeem a promo code I received in a breach notification letter?
Where can I find out more about identity theft and protecting my identity?
How are my credit reports affected when my spouse dies?
What should I do if I think someone is using my personal information?
I got an alert saying an account was closed on my credit report, but the account is still open and the last activity was just a few months ago. What happened?
What types of alerts will I receive through my Equifax product?
I am not receiving alerts -- is the product working?
What if I don't recognize the information given in an alert?
What should I do if I receive a credit monitoring alert?
Why did I receive a credit monitoring alert?
How do I customize my credit score monitoring alerts?
What is the difference between credit scores from Equifax and credit scores from FICO?
How does monitoring my credit reports help protect my identity?
Why am I receiving an Internet Scanning alert?
I received an Internet scanning alert, and only some of my personal information has been found online. Does this mean that I don't have to worry about it?
How does Internet Scanning work?
What types of information can Internet Scanning find?
What types of credit score monitoring alerts can I receive?
What should I do if I was previously issued a 10-digit security freeze PIN?
What if a minor child's credit report already exists in the Equifax system at the time of enrollment in the Family Plan product?
If my Equifax credit report is locked, can any information, including new accounts, be posted?
How long does verification of a minor child for the Family Plan product last?
What is the additional adult feature included in the Family Plan?
If I enroll my child in the Family Plan, how long does their Equifax credit report remain locked?
How do I update the credit card used to pay for my product?
Why is a credit card required for a free trial?
How do I know when my free trial expires? When will I begin to be charged for my subscription?
What is a free trial?
When will I be charged for my products?
Why was I charged for my annual Equifax product again?
How do I add another account in my product to receive alerts?
Can I change my usernames and passwords on my financial accounts from the Member Center?
How do I update my account profile information?
How do I cancel my product?
I live outside of the United States. Can I still obtain one of your credit products?
How do I redeem a gift certificate or promotion code?
Can I lock my Equifax credit report if I have a security freeze?
Why do I have different credit scores?
What are the most common factors that can negatively impact credit scores?
When it comes to credit scores, will I be penalized for shopping around for the best interest rate?
I have an Equifax product. How often will I receive a credit monitoring, financial or credit score alert?
Why am I receiving alerts if I did not subscribe to an Equifax product?
Why don't I see the same information on a credit report from the other nationwide credit bureaus?
What are the Equifax credit score ranges?
I received a credit report alert from one or two of the nationwide credit bureaus, but not all three. Why did this occur?
Will Equifax distribute my debt payments to my creditors on my behalf?
Why can't I lock my Equifax credit report when it's frozen?
What's the difference between a credit report lock and a security freeze?
What type of support can I expect with Equifax® Identity Restoration?
​How do I replace a security freeze with a lock on my Equifax credit report?
Can a minor child access the Family Plan product?
How does Family Plan help me to protect my minor child’s identity?
What is a masked alert in the Family Plan product?
How does the Family Plan work for minors?
Does Equifax Credit Report Control lock my credit report at Experian and TransUnion?
What is the status of my product purchase?
Are there any special product limits during the free trial period? What’s included in the free trial?
Where can I see the products I've previously ordered?
How do lenders use credit scores?
How do I obtain a credit report for a deceased person?
Can I monitor any banking or credit card account with Financial Alerts?
Why haven't I received a credit monitoring alert for my recent credit activity?
How do I enable text alerts with my Equifax product?
What is the Interactive Score Estimator™?
How secure is the information I provide to Equifax.com?
How long can I access/view my products?
How do I know if I have a U.S. credit file if I am a resident from another country?
Who can see my Equifax credit report?
Does an alert impact my credit scores?
Can I purchase Financial Alerts with any product?
What types of credit score monitoring alerts can I receive?
What is the difference between Financial Alerts and Equifax Credit Monitoring Alerts?
What are Financial Alerts?
How can I stop or turn off Financial Alerts?
How do I enable my Financial Alerts?
Why am I receiving alerts if I did not subscribe to an Equifax product?
How do I opt out of pre-screened or pre-approved credit offers?
Can Equifax assist consumers who are deaf or hard of hearing?
How does credit reporting work?
How do I cancel Lock & Alert?
Can I sign up for Lock & Alert with a shared email address?
Can I enroll my child in Lock & Alert?
If I have a security freeze on my TransUnion or Experian credit report, can I still sign up for Lock & Alert?
I'm paying for an existing Equifax product. Can I still sign up for Lock & Alert?
Can I use Lock & Alert to lock my credit report with the other two nationwide credit bureaus?
If I locked or unlocked my Equifax credit report with another product, what will I see when I sign in to Lock & Alert?
When should I unlock my Equifax credit report?
I'm paying for an existing Equifax product. Can I combine Lock & Alert with my other product?
I received a credit report alert from one or two of the nationwide credit bureaus, but not all three. Why did this occur?
Does placing a fraud alert hurt my credit scores?
How do I deactivate the Automatic Fraud Alert feature?
What is an active duty alert?
If I don't create a myEquifax account, are there other ways I can place a security freeze, fraud alert or active duty alert?
What is a fraud alert?
How do I update fraud alert or active duty alert contact information on my Equifax credit report?
How can I remove a fraud alert or active duty alert?
How do I place a fraud alert or an active duty alert?
Who can view my Equifax credit report if I have a security freeze or credit report lock?
How do I place a security freeze on an incapacitated adult's or minor's Equifax credit report?
Am I better off placing a fraud alert, requesting a security freeze, or obtaining a credit report lock?
What are the security freeze fees?
What is a security freeze?
I just received my free Equifax annual credit report from annualcreditreport.com. Will I be entitled to an additional copy of my Equifax credit report?
How do I correct or dispute information on my Equifax credit report?
How do I place, temporarily lift, or permanently remove a security freeze?
What documentation should I send in to validate my ID or address?
How long does information stay on my Equifax credit report?
What is your product cancellation policy?
I am a veteran, and I have a medical debt on my credit report that is being paid by the Department of Veterans Affairs. What can I do?
What is your product refund policy?
How do I get a copy of my child's credit reports?
After a relative's death, do I need to contact each nationwide credit bureau?
Do any Equifax products provide access to a free credit report?
What information do I need to provide when submitting a dispute?
What if I don't recognize an inquiry on my credit reports?
Where can I find my credit scores?
How can I get a free Equifax credit report?
How do I correct or dispute inaccuracies on my credit reports by mail?
How do I check the status of my dispute?
How does the dispute process work?
How can I prevent errors on my credit reports?
What steps can I take if I do not agree with the dispute investigation results?
What can I do if I believe my credit file has been mixed with someone else's?
Can I add a statement to my Equifax credit report?
What rights do I have under the Fair Credit Reporting Act if I have been a victim of ID theft?
I need help. How can I contact Equifax?