What should I do if I was previously issued a 10-digit security freeze PIN?

Equifax is no longer requiring the use of 10-digit PINs to manage a security freeze on your Equifax credit report. Instead, you can manage your security freeze:

  • Online with your username and password after creating a myEquifax account. You can also check the status of your security freeze through myEquifax.
  • By phone: Call us at (888) 298-0045. You'll have the option to verify your identity by providing certain personal information, and receiving a one-time PIN by text message (data charges may apply) or answering questions based on information in your Equifax credit report.
  • By mail: You can download this form and follow the instructions to manage a security freeze by mail. 

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