You can have a security freeze on your Equifax credit report or a lock, but not both.
If you want to convert your security freeze to a lock, you'll need to permanently remove the freeze. You can do this in one of the following ways:
- Online, by creating a myEquifax account. You can check the status of your security freeze through your myEquifax account as well.
- By phone. Call us at (888) 298-0045. You'll be required to give certain information to verify your identity. You'll also have the option to receive a one-time PIN by text message or answer questions based on information in your Equifax credit report for identity verification.
- By mail. Please download this form for instructions and mailing address. If you are requesting to temporarily lift or permanently remove a security freeze via mail, you'll need to provide documents to validate your identity and address. Read more about acceptable documents here. After we receive the request and verify your identity, you will receive confirmation.