Business Customer Service
FAQ's

How can we help?

General Support Questions

How do I update my Equifax Company Account Information?

  • If ownership of a business has changed, please contact Customer Support at 800 685-5000 for instructions.
  • Please click below for a document to complete and return on address/phone/contact and company name with no ownership change update requests.

How do I obtain a copy of an Equifax Invoice for my Company?

Invoice copies are available via the Equifax Billtrust website

How do I cancel my existing Equifax Business Account?

Follow the link below for a document to submit to initiate the request.

What are the hours of operation for Business Customer Support?

  • General support hours are 8am-8pm Monday-Friday (Eastern Time)
  • ePort Customer Support 24x7
  • Mortgage Technical Support 24x7 

Not currently an existing Equifax Business Customer?

Please email us at cust.serv@equifax.com or contact us at the link below

Access and Delivery Information

Password Management Requests (How do I update my password?)

To request a temporary password for a reset request utilize the “Forgot Password” link on the appropriate site as listed below.  Once on the site follow the online screen instructions to reset your password.

How Do I Modify or Add a Company Administrator in ePort?

This update may only be processed if there is no existing ePort Administrator with the company.

Click the link below for a request document to complete and return.  Please allow up to 24 business hours for processing.

How Do I Modify or Add a Supervisor in eMortgage?

Contact eMortgage Support at phone number 800-370-0283.

How Do I Modify/Add or Change an Administration or User in Billtrust?

Contact Customer Service at phone number 800-685-5000.

I can’t access my Application, who can I contact?