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How Can We Help You?

Contact Information

Talk to an Equifax Customer Care representative about my products I have purchased.

Login into the Member Centre and view the Product Questions section under Contact Us to obtain our phone number and other contact information.

Correct an inaccuracy on my credit report

Initiate a dispute here of certain items within your credit profile (You MUST have a current copy of your credit file).

Ask questions about credit reports, scores, fraud protection, and understand what it all means.

Browse the Customer Service sections of this site.

Get help logging in because I forgot my password.

Denied credit or entitled to a free report?

To order your free credit report by mail or fax, please fill in this form and forward to National Consumer Relations using the address or fax number listed on the form.

You may also order your free credit report by phone by calling

Mail correspondence to Equifax

Equifax Canada Co.
Box 190 Jean Talon Station
Montreal, Quebec H1S 2Z2

Protect my file if I've lost my wallet/ID.

Please call 1-800-465-7166 and press option 2 in order to place an alert on your credit file.

Think you’re a victim of Fraud/Identity Theft?

Please call 1-800-465-7166 and press option 3 for Fraud.