September 15, 2020 - September 16, 2020

10:00-10:10 AM ET

WELCOME: Leading Through Uncertainty



Equifax CEO Mark Begor welcomes customers and shares his perspective on leading with confidence during the pandemic.

10:10-10:30 AM ET

KICKOFF: Navigating with confidence in an era of uncertainty



Kicking off Ignite Live 2020, Prasanna Dhore, Equifax Chief Data & Analytics Officer, explains how to properly navigate this economy by transforming uncertainty into risk; leveraging information to manage risk and activating insights to grow business – all while helping consumers succeed.

10:30-10:50 AM ET

THE CUSTOMER EXPERIENCE: A transparent discussion of the COVID-19 business landscape



Sid Singh, Equifax U.S. Information Solutions President, chats with Dan Berce, President and CEO of GM Financial; and Jay Roth, SVP and CMO of DISH to discuss challenges presented by COVID-19, radical changes in consumer habits and how the application of new business strategies is critical to growth in today’s market.

10:50-11:30 AM ET

ASSESSING THE SITUATION: What are we seeing and where might things be going



Premier Economist Rob Wescott and Peter Maynard, Equifax SVP of Data & Analytics, share data-driven insights; discussing the impact of the pandemic on business and consumers. They’ll share what we’ve experienced but more importantly where things might be headed, especially in an election year. You don’t want to miss this one.

11:30-12:00 PM ET

TAKE ACTION: Steps you can take to operate more confidently



Mark Luber, USIS Chief Product Officer, and Dan Parzych, Equifax SVP of U.S. Information Solutions Data & Analytics, lay out practical steps so that organizations have the confidence to take action on critical business challenges in a fluctuating economy.

1:00-1:40 PM ET

Lending with Confidence



Making credit decisions for thin-file and credit invisible consumers has always been a challenge. Given the number of recent layoffs, furloughs, and pay cuts, credit decisioning for thick files has become difficult as well. Discover how to unleash the potential of alternative data, explainable AI, and technology platforms to build confidence in your credit decisions.

Speaker: John Fenstermaker

1:40-2:00 PM ET

Consumer Consented Data: New Data for New Challenges



Major changes in the U.S. job market and loan accommodation requests have clouded the ability for lenders to assess credit risk. This session provides insights on how to leverage consumer consented data to the fullest extent, reducing credit risk, preventing fraud as well as delighting your customers.

Speaker: Mike Pecen

2:00-2:40 PM ET

Why Explainable AI? Why Now?



New data is critical when navigating economic turbulence, and new data requires new techniques – logistic regression is no longer sufficient. Learn how explainable AI provides better model performance while delivering reason code transparency. Find out how easy it is for explainable AI to refit and reground your existing models.

Speaker: Chris Yasko

2:40-3:00 PM ET

Turning to Transparency: xAI Neurodecision Technology



Most, but not all, AI solutions are a black box. Discover how easy it is to be transparent, fair, and equitable to consumers while being regulatory compliant. Learn how each attribute contributes to a model. Check out model performance metrics. Graphically view how explainable AI (XAI) makes predictions.

Speaker: Matthew Turner

3:00-3:40 PM ET

Rapid Response Requires High Frequency Data



Speed is paramount in the recent economic conditions. The economy is rapidly changing and lenders must be able to adapt. See how different tools were used to rapidly respond to requests from governments and businesses to uncover real-time insights as the pandemic impacted different industries, consumers, and geographies.

Speaker: Peter Oburu

3:40-4:00 PM ET

Innovative Risk Measures in Uncertain Times



In the current uncertain times, with delinquencies and lending product performance being influenced by a number of external factors, is there an innovative way to measure risk and quantify stress on consumers? Leveraging credit, employment, income and accommodation data, Equifax shares innovative risk strategies to help lenders drive growth while maintaining risk levels.

Speaker: Pushpinder (Puddy) Manaise

9:40-10:00 AM ET

Coffee Chat Kickoff



Joy Wilder-Lybeer, Equifax U.S. Information Solutions Chief Revenue Officer, sits down with Martina Cheung, President of S&P Global Market Intelligence, to discuss how the pandemic has affected their businesses and their customers.

10:00-10:40 AM ET

Diving Into the Data: Consumer Portfolio Insights



Lenders and services providers want to better understand the potential impact of today's dynamic environment on their portfolios and model strategies. In this time of rapid response, we’ll share key learnings gleaned from extensive analytic and simulation exercises. Learn how digging into the data with agility can lead to improved risk management, growth opportunities, and customer engagement.

Speaker: Tom Aliff

10:40-11:00 AM ET

The Market in Motion: Consumer Credit and Market Views



The massive, unprecedented shifts in the U.S. marketplace are leaving many businesses looking for ways to better navigate today’s fast-moving economic climate. This session will show you how to get dynamic market views down to MSA level of U.S. consumer credit data overlaid with COVID-19 case numbers. For example, in seconds you can see if credit utilization rates are going up, down, or stabilizing in specific areas.

Speaker: Christopher Walker

11:00-11:40 AM ET

Employment and Income to Alleviate Uncertainty: The Importance of Verifying Ability to Pay



A deeper look at a valuable data asset in a time of economic uncertainty -- employment and income. This session will demonstrate the importance of digital verifications and using verified income and employment, and how easy it is to leverage this information to make more confident decisions.

Speakers: Naser Hamdi and Joel Rickman

11:40-12:00 PM ET

Employment and Income Verifications Made Easy



This expo will highlight the importance of real time access to verifying income and employment. This access has always been a critical element toward quick,quality decisions, enabling lenders to deliver a great customer experience. While the current situation is an example that has reinforced this need, The Work Number is a data source built to provide intelligence applicable in any and all scenarios, be it during economic downturn or during normal economic conditions.

Speaker: Shelly Nischbach

12:00-1:00 PM ET

Inside the Innovation Lab



Go behind the innovation lab doors with Prasanna Dhore and a panel of data scientists in a future thinking design session where complex customer challenges will be debated and advanced techniques and approaches will be discussed

Panelists: Prasanna Dhore, Cori Shen, Dr. Matthew Turner, Dr. Raj Bondugula and John Fenstermaker

1:00-1:40 PM ET

New Solutions for New Identity and Fraud Threats



More transactions are happening digitally and the pandemic has triggered an uptick in digital fraud and identity theft. Balancing customer experience with mitigating fraud losses is now more challenging. In this session, we will share how the concept of digital identity verification is quickly evolving and how fraudsters are adapting, why it’s important for businesses to adapt and what is needed to adapt, plus proof points highlighting the impact of AI/ML on improving key business metrics surrounding fraud and identity.

Speaker: Sriram Tirunellayi

1:40-2:00 PM ET

Cleared for Business: Identity Trust in a Digital World



Learn how you can combat fraud while maintaining a friendly CX. Businesses using this real-time, adaptive, identity fraud solution have seen significant improvements in their fraud catch rate, increased application acceptance through automation while reducing operational expense.

Speaker: Aparna Sheth

2:00-2:40 PM ET

Locate Consumers and Market with Confidence



This session will provide a roadmap of how customers can truly use data and insights to reach marketing goals. You’ll learn how to harness 1st party data to extract insight from this data to grow business, how to use traditional and non- traditional data to get a true 360 degree view of customers, and how to leverage the power of these new insights across multi-channel digital marketing platforms.

Speaker: Todd Hoover

2:40-3:00 PM ET

Check the Box with Authentication and Identity



When customers are completely driven to online activities for identity verification due to current in-person restrictions, businesses become subject to the potential for fraud. Authenticated identity helps ensure that the consumer is who they say they are. See a real-time solution, improving the consumer digital experience to address reduced abandonment, reduced friction, and authenticated consumer data.

Speaker: LaVonne Straley

3:00-3:40 PM ET

Analytics Your Way: Challenging Times Demand Flexible Access



In uncertain economic times, it’s critical that businesses have the right tools to take action and activate insights. Understand how companies are using Equifax Ignite to leverage differentiated, high frequency data for more informed, growth-driving decisions.

Speakers: Styletta Carter, Tom Aliff and Bob Crutchfield

3:00-3:40 PM ET

Commercial Lending Gone Digital



Small businesses are feeling the pain of the pandemic and the current economic reality. Commercial lenders will learn how to get critical information about small businesses so they can provide access to capital that businesses need now more than ever. And getting this information rapidly through digital automation is key.

Speaker: Bill Phelan

3:40 - 4:00 PM ET

Managing Your Commercial Portfolio with Confidence



Portfolio management often presents unique challenges – whether managing risk due to economic factors affecting your entire portfolio or tracking risk related to specific customers. Learn more about how AbsolutePD probability of default and reporting tools will allow you to spend time where you need it most while staying up to date with your portfolio management needs.

Speaker: Dan Kerry

10:00-10:45 AM ET

Canadian Economic Forecast



A look at the economy and how it’s faring through the pandemic, as well as a look to the future.

Speakers: Doug Porter

11:00-11:45 AM ET

Winners & Losers in the Commercial Sector



$25B of interest free, government backed small business loans have flooded the Canadian market in order to help offset shortfalls in consumer spending. While small businesses have been resilient, some have faltered. Who's winning? Who's losing? Join us to equip yourself with the knowledge to help them (as well as yourself) on the path ahead.

Speaker: Jeff Brown

12:00-12:45 PM ET

Fraud Trends - Managing Through An Ever-Evolving Market



A review of the evolving fraud landscape under the backdrop of a global pandemic; what changes in fraud behaviour are observed during this time and what measures can be taken to ensure your business is protected against the fraud risk. Where and how can AI play a role in your fraud risk strategy?

Speaker: Carl Davies

1:00-1:45 PM ET

What to Expect from Consumers - Predicting Bankruptcies & Losses in the Post-Pandemic Recovery



Will the next few months see increased credit losses and consumer insolvencies among consumers and businesses? Can lenders better prepare themselves for the unexpected future? In this session we will share our thoughts on what could happen for the rest of 2020 and how combining traditional risk management techniques with dynamic insights may be the key for faster identification and better strategy decisions going forward.

Speaker: Rebecca Oakes

2:00-2:45 PM ET

Growing Through an Uneven Economic Recovery



The immediate future of the Canadian economy may not be clear, but this doesn't mean there aren't opportunities for growth. Now more than ever, understanding your customer base is key. Hear how leveraging traditional & alternative data and utilising advanced analytical techniques and insights can help in navigating through an uneven economic recovery.

Speaker: Bill Johnston