Business Customer Service

How can we help?

General Support Questions

How do I update my Equifax Company Account Information?

  • If ownership of a business has changed, please contact Customer Support at 800 685-5000 for instructions.
  • Please click below for a document to complete and return on address/phone/contact and company name with no ownership change update requests.

How do I obtain a copy of an Equifax Invoice for my Company?

Invoice copies are available via the Equifax Billtrust website

How do I cancel my existing Equifax Business Account?

Follow the link below for a document to submit to initiate the request.

What are the hours of operation for Business Customer Support?

  • General support hours are 8am-8pm Monday-Friday (Eastern Time)
  • ePort Customer Support 24x7
  • Mortgage Technical Support 24x7 

Not currently an existing Equifax Business Customer?

Please email us at or contact us at the link below

Access and Delivery Information

Password Management Requests (How do I update my password?)

To request a temporary password for a reset request utilize the “Forgot Password” link on the appropriate site as listed below.  Once on the site follow the online screen instructions to reset your password.

How Do I Modify or Add a Company Administrator in ePort?

This update may only be processed if there is no existing ePort Administrator with the company.

Click the link below for a request document to complete and return.  Please allow up to 24 business hours for processing.

How Do I Modify or Add a Supervisor in eMortgage?

Contact eMortgage Support at phone number 800-370-0283.

How Do I Modify/Add or Change an Administration or User in Billtrust?

Contact Customer Service at phone number 800-685-5000.

I can’t access my Application, who can I contact?