Small Business FAQs

General/Support FAQs

What products does Equifax offer for small businesses? 

For small businesses interested in taking charge of their own business credit health or managing risk associated with business customers, suppliers and partners, Equifax offers Business Credit Report, Business Credit Monitor, Business Risk Indicator Report, and Business Risk Monitor. Business Risk Indicator Report and Business Risk Monitor are part of our Business Assure suite of products.

How do I reach someone in customer service? 

Log into your Member Center account and refer to the 800# under the "Contact Us" portlet. If you are not a current customer, you can click on the "Contact Us" link above to email our sales team with any questions. 

How long will Equifax take to respond to my email?

We will respond to your email within 24 hours during our normal business hours.

What are the Customer Support hours of operation? 

Customer Support is available from 8 am – 8 pm, Monday-Friday ET.

How do I opt out?

You can opt out when registering by ensuring the tick box "I choose to opt out" is selected. Or, once you are signed in, you may go to the "Account Profile" tab and select the "I choose to opt out" tick box on that screen. 

Why does the product selection page show different products for different companies? 

The information available on the company searched dictates which products are available. In some cases where information is limited, the Business Credit Report and/or Business Credit Monitor may not available for purchase. In these cases, we only show the available reports in the purchase process.

Why do some search results show companies with 0 trades?

The credit reports for these companies do not contain any financial payment or trade credit information, but do contain at least one public record (i.e. business registration, bankruptcy, judgment, or lien).

Why do some search results show similar companies with the same number of trades? Are these the same company?

We display every location that we have on file for a company to help you locate the business that you're looking for. Typically, if you see several similar names and address with the same number of trades, they all point to the same credit report. 

Where do I enter my promotion code?

If you received a promotion code, you can enter it on the "Review Order" screen. If you have multiple items in your order, please make sure that the promotion eligible product is listed first. Click on the "Apply Promotion Code" button and you should see the amount of the promotion applied immediately. 

Where does Equifax get its business-related data?

We acquire our data from a variety of trusted third-party sources.  Our financial payment information is obtained through an Approved Vendor agreement with the Small Business Financial Exchange, Inc. (SBFE®), a nonprofit organization made up of the largest small business lenders in the US. SBFE Members™ report their payment information for term loans, lines of credit, credit cards, leases and SBA loans to the SBFE Database™. Equifax then makes that data available to businesses through our products and services. Equifax also acquires payment experiences (sometimes known as trade credit data) from a wide variety of industry suppliers that provide goods and services to businesses on an invoice basis. Finally, we compile public record information (business registrations, bankruptcies, judgments, federal/state tax liens) from many different government and legal sources. Equifax employs strict data verification and quality processes to deliver the most accurate, complete information possible.  

How does Equifax ensure that its information is accurate?

We have invested heavily in our data management infrastructure to ensure that all data meets the highest quality standards prior to being uploaded into the database. We deploy a combination of computer automation and manual reviews to ensure that only the most accurate and relevant information possible is updated and/or uploaded into our database. 

How often does Equifax update its information?

Every day we receive and process millions of records to ensure that our reports have the best and most recent information possible. The vast majority of accounts reported to the Equifax Commercial database are updated (refreshed) on a monthly basis with a small number being updated on a quarterly basis. 

I want to pull my personal credit report. How do I do that?

Visit www.equifax.com to get your personal credit report and other services to help you manage your personal finances and protect your identity. 

Am I able to purchase business reports 24 hours a day, 7 days a week?

Our Member Center is available 24 hours a day, 7 days a week. However, our database undergoes maintenance every Sunday morning from Midnight - 7am ET, and will be unavailable during this window. If you search for a company in our database during those hours, you may receive a maintenance error message. If so, please try your search again after 7am ET. 

How do I register for a small business member account?

You must purchase a product to register for an account. Our six step process takes less than 5 minutes to complete. 

How do I sign in to my Member Center account?

You may sign in to the Member Center from the "Run My Small Business" page on Equifax.com. Enter your User ID and Password you setup during the registration process. 

I received an email from you saying that I changed my password or email address when I didn't. What should I do?

Please notify us immediately at customerservice@equifaxsmallbusiness.com. 

Can I buy reports on companies outside of the United States?

Currently, you can purchase reports on companies in the U.S. and Canada. However, to order a report on a Canadian company, you will need to do so through our Canadian web portal. There is a link to the Canadian web portal on the "Run My Small Business" page on Equifax.com. 

Are international sales allowed?

Although they are not prohibited, customers will need a valid U.S. social security number to register for an account.

How can businesses report payment history directly to Equifax?

Equifax requires that companies within the financial services industry have a minimum of 500 customers to report to us on a monthly basis. Companies within other industries must have a minimum of 2,000 customers to report to us on a monthly basis. You can contact our data contribution team by emailing commercialtradereporting@equifax.com. 

Contact Us FAQs

How can I dispute my credit report?
If you believe there is any inaccuracy with the report’s information, please review the Disputes FAQ section for detailed instructions on how to file a dispute with us.

Need to eMail?
customerservice@equifaxsmallbusiness.com

Have credit report questions?
Browse the Business Credit FAQ Section or visit the business credit report product pages on our site.

Have monitoring questions?
Browse the Business Credit FAQ Section  or visit the business credit report product pages on our site.

Forgot Your Password?
Visit Online Account Assistance.

Not a Small Business Owner? Corporate Customer?
Visit our commercial information solutions site to find out more about corporate solutions for large business, banks, and financial institutions.

Business Credit FAQs

 

Business Credit Report FAQs

What does the Business Credit Risk Score mean? How do I interpret it? 

The Equifax Business Credit Risk Score™ predicts the likelihood of a business incurring greater than 90 days severe delinquency or charge-off on financial services accounts within a 12-month period. This score is built using financial services and trade payment data, providing a higher degree of predictability. The score range is from 101 - 992 and it returns up to four reason codes. 

What does a Business Credit Risk Score of zero mean?

A score of 0 indicates there is a bankruptcy on file. 

What does the Business Failure Score mean? How do I interpret it? 

The Equifax Business Failure Score predicts the likelihood of a business failure through either formal or informal bankruptcy within a 12-month period. The Equifax Business Failure Risk Score™ is built using financial services and trade payment data, providing a higher degree of predictability. The score range is from 1,000 - 1,880 and it returns up to four reason codes. 

What does a Business Failure Score of zero mean?

A score of 0 indicates there is a bankruptcy on file. 

What does a Payment Index value mean? How do I interpret it? 

The Payment Index value is a dollar-weighted indicator of a business's past and current payment performance based on the total number of financial and trade credit payment experiences in the Equifax Commercial database. On the report, there is a chart that provides a suggested interpretation of the Payment Index value. 

How can Equifax predict if a business is likely to go bad and not pay? 

Our scores help predict the likelihood of a business going severely delinquent or filing for a bankruptcy within a 12-month period. A variety of factors are considered in the calculation of the score.

I don't understand the data in the report. Who can I call for help?

Log into your Member Center account and dial the number located in the "Contact Us" box in the lower right hand corner of the screen. 

Can I request Equifax to create a credit report on my business? 

No. Due to the potential for fraud, Equifax does not create credit reports at the request of customers. 

I forgot to save or print a report. Can I see it again later without paying twice?

Reports are saved in your Member Center account for 30 days. After that you will need to purchase the report again to view. However, to save a report for longer than 30 days, click the 'print' or 'PDF' button. 

What are public records?

We define public records as any business registration from the Secretary of State office, a bankruptcy filing, a judgment, a suit, or a lien. 

Does pulling my Business Credit Report multiple times impact my Business Credit Risk Score?

No. 

Does Equifax provide tax liens, judgments and bankruptcies on businesses nationwide?

Yes. We gather public record data from the Secretary of State and other trusted sources and combine that with a company's credit and payment performance history to provide a complete view of that company's performance. 

Why did my Business Credit Risk Score drop? I do not see any significant changes in my Business Credit Report. 

It is not uncommon for business credit risk scores to fluctuate slightly over time. Equifax's proprietary model for business credit scores looks at many factors to derive the score, several of which are not displayed on the summary report.  Factors include, but are not limited to, an increased trend in delinquency, the presence of derogatory public records on the business profile, such as liens, judgments and bankruptcies, an increase in the number of credit inquiries, the number of accounts on file, balances outstanding, payment habits, credit utilization, and related trends over time.

 

Business Credit Monitor FAQs

How does Business Credit Monitor work?

When you purchase a subscription to monitor a company Equifax will watch that credit file on a daily basis and send an email to alert you if a bankruptcy was filed, an inquiry was made, the company's risk score dropped by 20 points or more, or if certain derogatory information was reported such as a charge-off. When you receive an email, you should log into your Member Center account to view the details. You may also want to pull a new report to get more information. You get unlimited reports on the company that you're monitoring as long as you have an active subscription with us. 

How often can I get a new credit report when I subscribe to monitoring? 

You get unlimited reports on the company that you're monitoring as long as you have an active subscription with us. 

After viewing an alert in the Member Center how can I get more information? 

Often times you need to put the alert in context. If you haven't recently pulled a credit report on the company you're monitoring then pulling a new report can provide you with a more complete picture of the company's credit history. We recommend that you combine this with other information you may already have on the company to gain the most complete understanding of a company's performance and its ability to follow through on its commitments.

Business Risk FAQs

 

Business Risk Indicator Report FAQs

What does it mean when a business is verified?

This helps you better understand if a company is a legitimate business by validating that it exists in the Equifax Commercial database based on public record filings and credit information. 

What does the risk indicator mean?

This is an at-a-glance view of business credit risk. It helps you assess the current and future financial risk associated with a company based on key business indicators, including Equifax predictive scores that forecast the likelihood of payment delinquency and business failure within the next 12 months.

What does the Business Credit Risk Score mean?

The Business Credit Risk Score predicts the likelihood of severe delinquency, charge-off or bankruptcy on any account within the next 12 months. It considers factors such as company size, industry, years in business, number of accounts, credit utilization and payment history.

What does the Business Failure Score mean?

The Business Failure Risk Level predicts the likelihood of a business failure (formal or informal bankruptcies) within a 12-month period. It considers factors such as company size, industry, years in business, number of accounts, and payment history.

What do the risk alerts tell me?

This section helps you quickly focus on potential "red flags" associated with a business by highlighting high-risk information that may or may not be revealed in other sections. There are two types of alerts:

  • Public records risk: Based on a comprehensive, multi-source search of public filing records for liens, judgments and bankruptcies.
  • Credit risk: Based on a credit records search for negative credit conditions including charge-offs, balances aged 60 days or more, involuntary account closures, collection inquiries in the last month, new credit inquiries in the last month, new accounts opened in the last month. 

 

What are public records?

We define public records as any business registration from the Secretary of State, a bankruptcy filing, a judgment, a suit, or lien.

Does Equifax provide tax liens, judgments and bankruptcies on businesses nationwide?

Yes. We gather public record data from the Secretary of State and other trusted sources and combine that with a company's credit and payment performance history to provide complete view of a company's performance. 

I don't understand the data in the report. Who can I call for help?

Log into your Member Center account and dial the number located in the "Contact Us" box in the lower right hand corner of the screen. 

I forgot to save or print a report. Can I see it again later without paying twice?

Reports are saved in your Member Center account for 30 days. After that you will need to purchase the report again to view. However, to save a report for longer than 30 days click the 'print' or 'PDF'. 

What should I do if I want more information?

A Business Credit Report can provide you with a more complete picture of the company's credit history. We recommend that you combine this with other information you may already have on the company to gain the most complete understanding of a company's performance and its ability to follow through on its commitments. 

 

Business Risk Monitor FAQs

How does Business Risk Monitor work?

When you purchase a subscription to monitor a company Equifax will watch that credit file on a daily basis and send an email to alert you if there is potential risk based on one or more new public records, new credit activity, or a risk score change of 20 points or more. 

After viewing an alert how can I get more information?

Often times you need to put the alert in context. If you haven't recently viewed a Business Risk Indicator Report or a Business Credit Report on the company you're monitoring then pulling a new report can provide you with a more complete picture of the company's credit history. We recommend that you combine this with other information you may already have on the company to gain the most complete understanding of a company's performance and its ability to follow through on its commitments.

Dispute FAQs

 

My company's Business Credit Report contains incorrect information. What should I do?

Your Equifax Business Credit Report contains public records, financial and trade credit payment information reported by third parties. Equifax has taken great care to report this information correctly.  The Business Credit Report is designed to capture the complete history of the business including payment performance and public record information. A change of ownership, a change of legal entity type (for example, sole proprietor to LLC), a change of location, an expansion to additional locations, or other common business events do not eliminate historical data regarding the business. Equifax provides a dispute process to address any perceived inaccuracies on the report. The dispute process is not intended to provide the business an opportunity to dispute and request the removal of accurate historical information (positive or negative) about the business. Additionally, only that information contained in the Public Records and Credit Data sections of the report may be changed as a result of a dispute. However, your business does have the opportunity to provide a statement of explanation that can be added as a comment to another section of the report. The comment may be reviewed and/or used by recipients of a business report to help understand your business' past history. Depending on the nature of the statement, Equifax may require supporting documentation. If you believe there is any inaccuracy with your business report's information, please log into your Member Center account and contact us via one of the options listed there. We will work with you to determine the details of the dispute and supply you with a Research Request Form. Once you know the details of your dispute you will need to complete the Research Request Form and send it to us. Upon receipt of the completed Research Request Form, Equifax will forward a request for verification to the reporting entity. After completion of the verification process, Equifax will notify you in writing of the results.

I have submitted changes to my Business Credit Report. How soon will my report be updated?

We will notify you in writing of the result of our investigation, typically within 45 - 60 days after receipt of your Research Request Form. 

Who can dispute incorrect information on a Business Credit Report? 

Only the business owner or registered corporate officers of the company may dispute information on a business report for their company. If you are not the owner or an officer, or the business report in question is not your business, then you cannot file a dispute.

Technical FAQs

 

What are the minimum PC requirements (browsers supported)? 

Any modern computer manufactured in the past 5 years should work just fine with our web site. We also support the latest versions of most internet browsers. We have certified our web site with Internet Explorer 7, Firefox 3.5, and Safari 4 for windows. Safari testing for Mac is scheduled for summer of 2010. 

Do you store my credit card information? 

If you selected "save this method of payment for future purchases" then your credit card information was saved to your account. Contact Equifax Customer Service if you need to change or update the information. When your credit card expires you will prompted to update the information the next time you log in. 

Is my data safe?

Yes. We take every precaution to safeguard your date. Credit card information is encrypted and masked in our systems. 

What are the user ID requirements?

Your user ID must be between 8 to 20 characters and is case sensitive.

What are the password requirements?

Your password must be 8 or more characters with both upper and lower case letters and at least 1 number, with no more than 2 repeating characters. 

What if I forget my password?

On the login page, click the "forgot password" link and follow the instructions online. If you still have a problem, please email us at customerservice@equifaxsmallbusiness.com.

How do I get my printer to show all the colors used in your reports? 

You may need to change a printer setting to allow printing of background colors. To do this, follow the instructions below based on the type of browser you are using: Firefox v3.5: Go to File -> page setup, select "Print Background (colors and Images)". IE v7: Go to Tools -> Internet options -> Advanced tab, scroll down to the 'Printing' section and select "Print background colors and Images". Safari v4 (for Windows): Go to Settings Menu (icon looks like a gear), click Preferences. Next click the Advanced tab, then click "change settings" next to the Proxies. Click the Advanced tab and scroll down to the 'Printing' section and select "Print background colors and Images". Chrome v5 - Chrome does not support background printing at this time. 

How can I fix pages that are not rendered properly in Internet Explorer 8 (IE8)? 

Click on IE8's compatibility mode button if pages are not rendered properly. The button is located in the address bar to the right of the URL. Alternatively, you can click on the ‘Tools' menu and select ‘Compatibility View'.  

I received an email from you saying that I changed my password or email address when I didn't. What should I do?

Please contact us immediately at customerservice@equifaxsmallbusiness.com.

Billing FAQs

 

How do I request a refund?

Log into your Member Center account and dial the number located in the "Contact Us" box in the lower right hand corner of the screen. 

How do I update my account information with Equifax? 

Log into your Member Center account and click on the "My Account" tab -> My Profile. You can update your account profile information there. 

How can I see my purchase history with Equifax?

Log into your Member Center account and click on the "My Account" tab -> My Order History. 

How does Equifax guarantee the security of my credit card information and billing transactions? 

Equifax understands the importance of keeping your information safe and secure from unauthorized access. All of your data is encrypted before being transmitted to/from our servers. For your security, this site requires the use of a 128 bit SSL compatible browser. 

What type of credit card can I use to make my purchase?

We accept MasterCard, VISA, and American Express. 

My order failed. What should I do?

Most of the time this issue occurs because the personal address information you supplied on the registration screen did not match to the billing statement information on the credit card you used to purchase the product. To resolve this issue go through the order process again and re-register. This time make sure your personal address exactly matches to the billing information on the credit card that you use to purchase the product.