Online Help

Answers Available

Learn more about Credit Watch and ID Theft Protection
How do I cancel my Equifax subscription?
How can I see my Credit Report?
Learn more about your Credit Score / Rating
Ask a Question Instructions
Learn more about notice of correction / add a note?
How long will information stay on my Credit File?
Learn more about CIFAS and Fraud Protection.
Why is information previously recorded as Littlewoods now appearing as Shop Direct?
Why is my BT account information no longer appearing?
What is Associate Information?
Updated - Learn more about the electoral roll.
What is a Linked Address?
How do I update my profile in my Equifax membership
Learn more about Court Judgments (CCJ) / Decrees?
What is contained in my Personal Information?
How does a lender make a credit decision or decline credit?
Forgotten Username or Password?
Will I be penalised for shopping around for the best rate?
Learn more about Credit Agreements.
Learn more about Bankruptcies and Voluntary Arrangements
Learn more about search information?
Why is an old Virgin Media/Telewest/NTL account now appearing on my file?
How do I take myself off Marketing Lists
What is attributable data?
What is Property Valuation / Land Registry Information?
What is alias information?
What is an Administration Order?
What is GAIN Information?
Why is information, previously recorded on my Equifax report as Shop Direct Financial Services Limited now appearing in the name of Shop Direct Finance Company Limited ?
Equifax Complaints Procedure
Why have I received an alert for RBS/Tesco?
How do I cancel, amend or upgrade my Equifax subscription?
Why has CML data been removed from my Credit Report?
Why have I received an alert for CML data?
How do I supply Identification documents?