Customer Service
How do I request a temporary lift of a state law or Equifax voluntary security freeze on my Equifax credit file?
You can request that a security freeze be temporarily lifted for a specific party or parties, or specific period of time, as applicable under state law or the Equifax voluntary security freeze program.
Submitting a Security Freeze Request:
Online
You may make a Security Freeze Request by clicking here or visiting https://www.freeze.equifax.com
Phone
You may make a Security Freeze Request by calling 1-800-685-1111
You may make a Security Freeze Request in writing by mail
Equifax Security Freeze
P.O. Box 105788
Atlanta, Georgia 30348
To submit your Security Freeze Request via mail, please submit the following personal ID information: your complete name, including any suffix (e.g. Jr., Sr., etc.), complete address, Social Security number and date of birth.
- To temporarily lift a security freeze, you must submit all of the following along with the required personal ID information:
- 10 digit personal identification number (PIN)
- Date range, if your state allows for a date range lift, (e.g. March 15 - March 21) for the temporary lifting of the security freeze, or
- Proper information regarding the third party to receive your credit report (e.g. Sears), if your state allows for a party(ies) lift.
Charges for Security Freeze Request:
The charges for a Security Freeze Request on your Equifax credit file vary by state. Please click here for the fees associated with your state.
If submitting your request by mail, please include payment by check, money order, or major credit card for the appropriate fees. For VISA, MasterCard, Discover or American Express payment, please include your name as it appears on the card, the card number and the expiration date.