Customer Service
How do I place a state law security freeze on my Equifax credit file?
You can request that a security freeze be placed on your Equifax credit file, as applicable under state law or the Equifax voluntary security freeze program.
Submitting a Security Freeze Request:
Online
You may make a Security Freeze Request by clicking here or visiting https://www.freeze.equifax.com
Phone
You may make a Security Freeze Request by calling 1-800-685-1111
You may make a Security Freeze Request in writing by mail
Equifax Security Freeze
P.O. Box 105788
Atlanta, Georgia 30348
To submit your Security Freeze Request via mail, please submit the following personal ID information: your complete name, including any suffix (e.g. Jr., Sr., etc.), complete address, Social Security number and date of birth.
If you are an identity theft victim and are requesting a security freeze you must also include a copy of a police report, Identity Theft report, or other government law enforcement agency report, such as a DMV report.
Charges for Security Freeze Request:
The charges for a Security Freeze Request on your Equifax credit file vary by state. Please click here for the fees associated with your state.
If submitting your request by mail, please include payment by check, money order, or major credit card for the appropriate fees. For VISA, MasterCard, Discover or American Express payment, please include your name as it appears on the card, the card number and the expiration date.Please specify the type of card and include the Card Identificatioin Number located on your credit card.