Customer Service

What are state law and Equifax voluntary security program exceptions to a security freeze?

There are various exceptions to a security freeze, including those which vary by state law, and those under the Equifax voluntary security freeze program. However, some common exceptions are the following:

• Companies that have a current account or relationship with you, and collection agencies acting on behalf of these companies
• State or local agencies including law enforcement, child support agencies, trial courts pursuant to a warrant or subpoena
• Credit monitoring companies
• Companies that sell credit reports to consumers
• Federal government agencies as permitted under the federal Fair Credit Reporting Act

As stated above, there may be other exceptions under specific state security freeze laws and the Equifax voluntary security freeze program.