Customer Service

Are there fees associated with security freezes?

Yes, generally there are fees, which vary by state, for placing a security freeze, temporarily lifting a security freeze, and removing a security freeze. However, in general, there are no fees to place, temporarily lift, or remove a security freeze if you are a victim of identity theft. You must provide proof of your status as a confirmed identity theft victim by including a copy of a police report, identity theft report, or other government law enforcement agency report, such as a DMV report.  Click  State Freeze Requirements and Fees to determine the fees for your state.

An alternative to a security freeze under state law or the Equifax voluntary security freeze program is Equifax Credit Report Control™, available as an option for Equifax Credit Watch™ subscribers for one annual fee.