Customer Service

How do I update the personal information within my credit file?

Contact each of your creditors and make sure that they have your personal information correct in their records. As your creditors report information to Equifax, the current information in your file will be updated. If you forget to update your personal information with any one of your creditors, they will continue to report incorrect information to Equifax. Equifax will then update your personal information to reflect your outdated or incorrect information. Updating your personal information with your creditors first will ensure that information reported to Equifax by your creditors is correct. After contacting your creditors, you may also contact the dispute center and request that your personal information be updated or corrected.

To initiate an online investigation, click here. Your investigation requests are covered by the FCRA.