Client Surveys

One of the key ways Equifax DBS gathers client feedback is through an annual client survey process. We conduct the survey to gauge how well we're servicing our clients. Equifax DBS has built a tremendous client base and has received industry recognition as a top performer, but our goal is to make sure we continually improve ourselves to meet our clients' evolving needs.

The surveys are distributed anonymously to all levels within our clients' organizations. The goal is not to obtain client-specific feedback, as we have other mechanisms for that purpose, but to glean actionable Equifax DBS-specific learning.

The survey is simple and takes just minutes to complete. We start with the most important question: whether the client contact "would recommend Equifax DBS to a friend or colleague?" This critical indicator helps us strive toward 100% client advocacy. After all, we want all our clients to feel comfortable recommending our services to their friends and colleagues. Such referrals reflect on the quality of our working relationships.

Next, we ask fourteen questions that relate to behaviors we consider key to achieving 100% client advocacy. These questions help to measure our clients' perceptions as to whether we're pro-active, trustworthy, consultative, forthcoming and ethical in our ongoing interactions with them. For each of these questions, clients rate us on a scale of 0 (never) to 4 (all of the time). This measure allows us to understand our performance on a more granular level than a simple yes/no response could provide.

Once the surveys are complete, the results are analyzed by a cross-functional team. We apply benchmark comparisons to prior years, opportunities for refinement are identified and action plans put into place to meet those goals. For both Equifax DBS and our clientele, the client survey has proven very effective in gathering key inputs for core improvements.

Highlights from our 2008 Survey

Among Survey respondents

Nine out of ten clients would recommend Equifax Database Services to a friend or colleague

All survey behavior measures improved over last year's survey, with the exception of one that remained the same

Clients utilizing a broader set of our services were more satisfied and also more likely to recommend Equifax Database Services to friends and colleagues

Top Five Behaviors

Client survey highlights

(% number of respondents who indicated that Equifax performed the above behaviors all/most of the time)

Each survey we conduct provides us compelling information that measures not only how we perform but where we need to refine and enhance our services from both a quantitative and qualitative standpoint-- bringing us closer to our 100% client advocacy goal.

We hope you'll advocate for us when we help you succeed!

What Our Clients are Saying

"Equifax, as usual, has been a great partner to us. The team truly knows and understands the business. I have complete faith and trust in the quality of their work."

"I find the entire Equifax team to be extremely helpful and proactive in providing solutions as well as alerting me to any potential problems..."

"Our operational team within your Database Services division is reliable, quick to respond, thorough, and a pleasure to work with. Thank you!"

More Testimonials

Learn more about Our Approach and Our Solutions or contact us at: 1-800-660-5125 or dbs.sales@equifax.com

Why use Equifax

As the needs of our customers have evolved, so have we. Expanding on our role as the trusted steward of credit data, Equifax has grown into the leading provider of technology-and analytics-fueled information solutions.

More:: Contact Equifax Database Servicesdbs.sales@equifax.com; 1-800-660-5125; Equifax Database Services; 500 Edgewater, Dr, Wakefield, MA 01880