Client Advocacy

Related Resources

Product Sheets

Many companies looking for the right Marketing Services Provider (MSP) to partner with find that their prospective partners' underlying solutions seem more alike than different. Fortunately, there is one key area where there are vast differences in your potential partners, the people. At Equifax DBS our goal is to achieve 100% Client Advocacy. This measure of excellence means that we want each of our clients to feel they've received the kind of service and satisfaction that makes them readily recommend us to their peers and colleagues. We know this is a lofty goal, but it's one that's essential to our core values.

How we accomplish

Equifax DBS services some of the most progressive and recognized brands in a variety of industries including: Retail, Financial Services, Travel & Hospitality, B2B and Insurance. We've earned an excellent reputation working with our clients for two main reasons: the exceptional solutions we provide and the team of Equifax DBS experts who play a pivotal role in the development and ongoing management of our clients' marketing solutions. Because advocacy is our guiding principle, we continually render results for our clients.

How we measure

It's as important for us to constantly monitor our progress as it is for you to measure your customer goals. That's why we measure client advocacy through a variety of mechanisms: our annual client survey process, quarterly client account reviews and indirectly through independent research firms.

Our team has been recognized by Forrester Research, an independent marketing and technology research firm, as a marketing database service provider noted by clients for its practical, integrated delivery, cost-effective solutions, deep client intimacy, customer service, proactive advice and problem-solving approach. Forrester further cites that Equifax DBS clients are most impressed with the "quality of people/service" and "consistency of execution."

Client Surveys

Client Testimonials

Analysts Views

To learn more, contact us at: 1-800-660-5125 or dbs.sales@equifax.com

Why use Equifax

As the needs of our customers have evolved, so have we. Expanding on our role as the trusted steward of credit data, Equifax has grown into the leading provider of technology-and analytics-fueled information solutions.

More:: Contact Equifax Database Services dbs.sales@equifax.com; 1-800-660-5125; Equifax Database Services; 500 Edgewater Drive, Suite 525, Wakefield, MA 01880