Contact strategy

Determine the right contact method, when to contact and what message to use.


Even the best debt collector won't have much success converting a contact to a collection if they make contact at the wrong time of day, via the wrong method or with the wrong message. So how do you determine when and how best to make contact?

Why choose Equifax?

We can help you:

  • Uncover addresses, telephone numbers, aliases, occupier information and other data about your debtors
  • Use that data to highlight which groups of debtors require which treatments or methods of contact, giving you the best chance of successfully recovering what you're owed.


Access Equifax collections and recoveries tools online, send us your debt portfolio to analyse and return, or integrate a solution into your own system via secure data feed.


If we don't yet offer a tool that's right for your business, call our consultants. They'll work with you to define your unique debtor management needs and develop a bespoke solution.

"The flexibility of the Equifax tool also means that intelligence-based segmentation can be combined with Clarity customer data for the greatest collections performance. Putting the customer data into segments means we can tailor collections actions by segment, thereby increasing the level of returns for outbound activity."

Laurence Rix, Corporate Service Director for Clarity
Call 0845-603-6772

Equifax Financial Stability

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