Confirming Residency

Reconnect with customers who have outstanding debts in a compliant and operationally efficient way.

Establishing that someone is resident at a particular address can be challenging, but it's necessary if you want to recover your debts from the right individuals and in the right way.

Doing it right – in a compliant, operational and commercially viable way – and you'll increase both your collection rates and your margins.

Why choose Equifax?

We can help you:


  • Establish residency with confidence, whether at a last known address or at a trace address
  • Highlight which cases can go straight to collections and which need some further validation or investigation.


Access Equifax residency confirmation tools online, send us your debt portfolio to analyse and return, or integrate a solution into your own system via secure data feed.

If we don't yet offer a tool that's right for your business, call our consultants. They'll work with you to define your unique debt collection needs and develop a bespoke solution.

"As the level of losses from bad debt rises as a consequence of the economic downturn, it is vital that we find ways to improve our understanding of our customers' financial commitments, as well as trace gone-aways. Having worked with Equifax for a number of years, we already have a very good understanding of how credit data can support our debt collection strategies."

Jamie Gibson, Debt Strategy Manager, Severn Trent Water
Call 0845-603-6772

Equifax Financial Stability

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